We offer 24-hour support and customer service with nationwide coverage
DIGI Canada offers coast-to-coast coverage to meet your needs. We have 27 service providers over 50 service centres across Canada. This is important for small shops, who can’t afford downtime and need to be able to rely on immediate service – even in remote areas. It is equally important for the large grocery chains, who have huge overhead costs to consider, in addition to serving the needs of their customers.
At DIGI, we have a policy we refer to as First-Call Resolution. What this means, is that once our service team is in your store, we won’t leave until we find a solution. We have access to hundreds of service technicians, who assist each other via laptops equipped with expert technology software. That, combined with our experience, helps us to resolve any issues you may have quickly and efficiently.
We have over 20 years of infrastructure, more than 100 fully-trained employees, over 50 service vehicles and 8 centres fully stocked with parts across Canada, all working cohesively to reach and service every customer. We are a very strong team, here to help each and every customer.
We are well established in the Canadian Market and we can provide you with a list of references and installations done across the country. We have teams ready to answer your questions, provide educational videos, assist over the phone, and provide proper training on all of our equipment, coast-to-coast. Our service technicians have expert knowledge in every aspect of Weighing, Wrapping and Printing. DIGI Canada service and installation team members use the most current technology available to gain access to information. Servicing our clients is our priority and it sets us apart from the rest. Through our technical training programs and knowledge sharing, we have the ability to rise above every technical issue.
Our entire service and installation team members are outfitted with laptops, so that any issues can be resolved and we can respond to any questions immediately. We also have 24-hour telephone support. Our service technicians understand how critical it is to be up and running when you are open, and we make every effort to be there for you. Always.
Your purchase includes installation and customer training on site. We want our products to exceed your expectations and we ensure that you and your staff are properly trained on all aspects of the equipment, and will be confident in running and maintaining it.
Regardless of your location, DIGI Canada knows that prompt service reduces downtime.
Our team is there for you, like no one else.