Careers

Looking for open-minded individuals who delight in using new ideas to create new markets

At DIGI, we foster growth by continually creating new standards. Creating value that only a new innovation can offer requires development capabilities that stem from original ideas. It also requires sales capabilities that will promote this value until the innovation becomes a new standard.

To discover something new in what is considered commonplace and then turn that something into a tangible product that fascinates customers, you must overcome many obstacles. But the joy of accomplishing this is a great thing in itself. So, we’re looking for individuals who are motivated to carry on our tradition of creating new standards.



Field Service Technician: Hopkinton, MA – Hybrid

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Salary Range: $21 - $26 / hour

Responsibilities

  • Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
  • Meet or exceed customer service level agreements
  • Provide L1/L2 phone support for DIGI service
  • Perform site surveys prior to installation
  • Perform installation and necessary tasks to get equipment up and running
  • Maintain all documentation as required
  • Maintain service vehicle and parts inventory
  • On-call rotation is required to support customer base
  • Stand, squatting, kneeling in varies environments for long periods of time
  • Driving company vehicle long distances between customer locations
  • All other duties as assigned

Qualifications

  • Associate’s degree or equivalent experience preferred
  • Prior experience in field service preferred
  • Valid driver’s license and clean driving record
  • Basic understanding of electrical and mechanical principles
  • Good analytical skills for troubleshooting and diagnostics
  • Ability to become Weights and Measures certified within 6 months of hire

Travel

  • Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com


Field Service Technician

Field Service Technician - Hybrid NJ

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Salary Range: $21 - $23 per hour

Responsibilities

  • Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
  • Meet or exceed customer service level agreements
  • Provide L1/L2 phone support for DIGI service
  • Perform installation of equipment
  • Maintain all documentation as required
  • Maintain service vehicle and parts inventory
  • On-call rotation is required to support customer base
  • Stand, squatting, kneeling in varies environments for long periods of time
  • Driving long distances between customer locations
  • All other duties as assigned

Qualifications

  • Associate’s degree or equivalent experience preferred.
  • Prior experience in field service preferred.
  • Valid driver’s license and clean driving record
  • Basic understanding of electrical and mechanical principles
  • Good analytical skills for troubleshooting and diagnostics
  • Ability to become Weights and Measures certified within 6 months of hire

  • Travel

  • Travel will be required with the possibility of 10% of the time including overnight.

  • Please send your resume to resume@us.digi-group.com


    Field Service Technician - Virginia

    Field Service Technician - Virginia

    DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

    Purpose

    A Field Service Technician is a service professional who is accountable for carrying out on-site installation, maintenance and repairs to high-value business equipment.

    Duties and Responsibilities

    • Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
    • Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
    • Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
    • Documents service and installation actions by completing forms, reports, logs, and records.
    • Service and Repair equipment on site at customer’s locations
    • Answer technical support calls and inquiries
    • Diagnose and repair customer equipment in a timely manner
    • Assist, diagnose and resolve all customer related mechanical, hardware, software and technical installations
    • Develop and maintain positive customer relations; coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

    Please send your resume to resume@us.digi-group.com


    Label Division Manager -NJ

    DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

    Overview

    DIGI America, Inc. is seeking an experienced Label Division Manager. The successful candidate will be responsible for all day-to-day production, operations and staff management for our Label Division and will be tasked with ensuring the quality of all work. The ideal candidate will have experience in narrow web and flexo printing, strong attention to detail, and superior managerial skills. The candidate must also have excellent organizational, communication, and decision-making skills.

    Salary Range: $72 - $85 per year

    Objectives

    • Ensure that the Label Division operates at peak efficiency – with customer satisfaction the primary goal – by supervising, organizing, and training all AEON employees and establishing, monitoring, and managing operational goals.
    • Train and manage the AEON team to solve day-to-day operational issues and reach short- and long-term performance goals.
    • Oversee daily operations while controlling and managing inventory and logistics.
    • Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans to meet company standards for productivity, quality, and customer service.
    • Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.

    Responsibilities

  • Manage all operations with overall responsibilities for production, quality, purchasing, and other production-related activities
  • Oversee production employees to ensure proper job scheduling, productivity standards are met using adequate production staffing
  • Coordinate all production activities to ensure objectives are accomplished in a timely and cost-effective manner.
  • Develop and maintain organizational and safety policies and procedures
  • Ensure quality and consistency of product, improve efficiencies, and control/reduce waste and associated costs throughout production operations
  • Review and analyze weekly production reports, address any production related issues, manage monthly inventory.
  • Communicate, incorporate, and manage all corporate goals
  • Provide dynamic, goal-driven leadership to build, motivate, train, and lead a high performing team
  • Ensure the growth of the business and be committed to the company's success

  • Required Skills & Qualifications

  • Have 3-5 years production management/operations experience in the label or flexible packaging industry
  • Have color management and matching experience
  • Demonstrate experience with workflow management, systems management, waste reduction and operational efficiency
  • Have outstanding multi-tasking, organizational, and decision-making skills with an ability to complete difficult assignments in a fast paced, deadline driven environment
  • Demonstrate sound business judgment and superior written and verbal communication skills
  • Be driven to succeed, customer focused, and dedicated to producing top quality products delivered on time and on budget
  • Have a strong sense of urgency with a "get the job done" attitude
  • Be a "hands on" manager who will roll up sleeves daily
  • Outstanding communication skills with all levels of company staff, both written and verbal.

  • Preferred Skills & Qualifications

  • Associates’s degree (or equivalent)
  • Proficient computer skills

  • Please send your resume to resume@us.digi-group.com


    Quality Assurance Manager - NJ

    DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

    Overview

    At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

    We are seeking an experienced and detail-oriented Quality Assurance (QA) Manager to join our team. The QA Manager will be responsible for overseeing all aspects of quality assurance within the organization, ensuring that products and processes meet established quality standards and regulatory requirements. The ideal candidate will have a strong background in quality management, excellent leadership skills, and the ability to drive continuous improvement initiatives.

    The Quality Assurance Manager will report directly to the President of DIGI America.

    Salary Range: $65K - $80K per year

    Responsibilities

    • Develop and implement quality assurance policies, procedures, and protocols to ensure compliance with regulatory standards and customer requirements.
    • Establish and maintain quality control processes across all stages of product development, from initial concept to final delivery.
    • Lead and mentor a team of QA professionals, providing guidance, training, and support to ensure high performance and productivity.
    • Conduct regular audits and inspections of manufacturing facilities, production processes, and finished products to identify areas for improvement and ensure adherence to quality standards.
    • Collaborate with cross-functional teams, including R&D, production, and customer service, to address quality issues and drive corrective and preventive actions.
    • Monitor and analyze quality metrics and key performance indicators (KPIs) to track performance trends, identify root causes of quality issues, and implement corrective actions.
    • Manage customer complaints and feedback, investigating root causes of issues, implementing corrective actions, and communicating resolution to customers.
    • Stay current with industry trends, best practices, and regulatory requirements related to quality assurance and incorporate them into the organization's quality management system.
    • Prepare and present quality reports and updates to senior management, highlighting key findings, areas of improvement, and recommendations for action.
    • Foster a culture of quality and continuous improvement within the organization, promoting awareness of quality standards and encouraging employee involvement in quality initiatives.

    Qualifications

  • Bachelor's Degree in engineering, science, or related field; advanced degree or certification in quality management is preferred.
  • Proven experience in quality assurance management, with at least five (5) years of experience in a similar role.

  • Please send your resume to resume@us.digi-group.com


    Senior Operations Manager

    Senior Operations Manager - NJ

    DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

    Overview

    At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

    We are seeking an experienced and dynamic Senior Operations Manager to lead our operational activities and drive business success. The Senior Operations Manager will be responsible for overseeing all aspects of operations, including production, supply chain management, logistics, and facility management. The ideal candidate will have a proven track record of operational excellence, strong leadership skills, and the ability to implement strategic initiatives to optimize efficiency and productivity.

    The Senior Operations Manager will report directly to the Vice President of Operations & Sales Support.

    Salary Range: $70K - $85K per year

    Responsibilities

    • Develop and implement operational strategies, policies, and procedures to achieve business objectives and drive continuous improvement in operational performance.
    • Provide leadership and direction to the operations team, including production managers, supply chain managers, logistics coordinators, and facility managers, ensuring alignment with organizational goals and objectives.
    • Oversee the production process, ensuring that production schedules are met, quality standards are maintained, and production costs are optimized.
    • Collaborate with cross-functional teams, including sales, finance, and R&D, to coordinate operational activities and support business growth initiatives.
    • Optimize supply chain management processes, including procurement, inventory management, and supplier relationships, to ensure timely delivery of materials and minimize costs.
    • Develop and monitor key performance indicators (KPIs) to track operational performance, identify areas for improvement, and implement corrective actions as needed.
    • Implement best practices in lean manufacturing, process optimization, and waste reduction to improve efficiency and reduce operational costs.
    • Ensure compliance with regulatory requirements, safety standards, and quality control procedures in all operational activities.
    • Manage facility operations, including maintenance, security, and safety, to ensure a safe and productive work environment for employees.
    • Lead and mentor the operations team, providing guidance, training, and support to foster a culture of accountability, teamwork, and continuous improvement.

    Qualifications

  • Bachelor's degree in business administration, operations management, engineering, or a related field; advanced degree or professional certification is preferred.
  • Proven experience in operations management, with at least five (5) years of experience in a leadership role.

  • Please send your resume to resume@us.digi-group.com


    Logistics Manager

    Logistics Manager - NJ

    DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

    Overview

    At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

    We are seeking a highly organized and experienced Logistics Manager to oversee our company's logistics operations. The Logistics Manager will be responsible for coordinating and optimizing the movement of goods, managing transportation and distribution networks, and ensuring efficient inventory management. The ideal candidate will have a strong understanding of logistics processes, excellent leadership skills, and the ability to develop and implement strategies to improve efficiency and reduce costs.

    The Logistics Manager will report directly to the Vice President of Operations & Sales Support.

    Salary Range: $60K - $70K per year

    Responsibilities

    • Develop and implement logistics strategies to optimize the transportation, distribution, and storage of goods and materials.
    • Coordinate with suppliers, vendors, and transportation providers to ensure timely delivery of goods and materials to meet customer demand.
    • Manage and optimize transportation networks, including negotiating contracts with carriers, selecting the most cost-effective shipping methods, and tracking shipments to ensure on-time delivery.
    • Oversee inventory management processes, including forecasting demand, monitoring inventory levels, and implementing strategies to minimize stockouts and excess inventory.
    • Lead and mentor a team of logistics coordinators and warehouse staff, providing guidance, training, and support to ensure operational excellence.
    • Develop and maintain relationships with key stakeholders, including internal departments, customers, suppliers, and transportation partners, to optimize logistics processes and resolve any issues that arise.
    • Implement best practices in logistics management, including lean principles, continuous improvement initiatives, and technology solutions to streamline operations and reduce costs.
    • Monitor and analyze key performance indicators (KPIs) to track logistics performance, identify areas for improvement, and implement corrective actions as needed.
    • Ensure compliance with regulatory requirements, safety standards, and company policies in all logistics activities.
    • Prepare and present regular reports on logistics performance, including cost analysis, inventory levels, and transportation efficiency, to senior management.

    Qualifications

  • Bachelor's degree in logistics, supply chain management, business administration, or a related field; advanced degree or professional certification is a plus.
  • Proven experience in logistics management, with at least five (5) years of experience in a similar role.

  • Please send your resume to resume@us.digi-group.com


    Sales Representative

    Sales Representative - Northeast Target States: Baltimore, MD, Washington,DC and Delaware

    DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

    To prospect, promote, and increase customer and dealer accounts in the Northeast region as it relates to retail food equipment including digital food industry scales, automated wrapping systems, zero waste solutions, and consumable film/ labels.

    Achieve monthly, quarterly, and annual sales plans.

    Salary Range: $52K - $58K per year

    Responsibilities

    • 50% - 75% required territory travel to prospect for lead generation & conversion, conduct sales presentations, meet with dealers & customers, demo solutions, and penetrate the addressable target market.
    • Present, demo, and sell the full portfolio of DIGI products and services to prospects, customers, and dealers/distributors.
    • Develop solutions based on customer needs through active customer engagement, listening to customer needs, and problem solving with ROI for DIGI solutions.
    • Responsibilities include Cold Calling to establish and develop relationships with new customers and prospects.
    • After understanding and addressing customers’ needs, prepare quotations.
    • Develop strategy and actions plans to forecast, meet, and exceed sales revenue plan.
    • Maintain and support existing dealer and customer relationships through regular contact and support.
    • Increase positive brand awareness through case studies and digital social media platforms.
    • Utilize expense allowance within company guidelines to maximize sales activity and efficiency.
    • Expedite the resolution of customer problems and complaints to ensure customer delight.
    • Work with sales manager and sales team to overcome objections and achieve budget goals within plan timeframe.
    • Coordinate delivery and installation of DIGI equipment to customers with the assistance of Product Support and Service Teams
    • Analyze addressable and adjacent target markets within territory for trends and potential, while tracking and recording progress
    • Provide customer feedback including needs, usage, competitor activity, and potential for Digi solutions.

    Qualifications

  • Valid Driver’s License with safe driving record and reliable transportation
  • Preferred Business Degree
  • 2-3 years of progressive sales experience selling through distribution/reseller network with proven track record for sales growth
  • Must reside in the state of New Jersey.
  • Required strong communications, organization, presentation, negotiation, and selling skills.
  • Knowledge of MS Office.

  • Travel

  • Travel is required, with the possibility of up to 50% - 75% travel required.

  • Please send your resume to resume@us.digi-group.com


    Call Center Customer Service Representative

    Call Center Customer Service Rep: Somerset, NJ – On-site

    DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

    Overview

    DIGI America Inc. has an immediate opening in our Customer Service department. The customer service representative will support our Customer Service hotline.

    Salary Range: $18 - $21 / hour.

    Responsibilities

    • Answer incoming calls and entering customer information into our ticket system in order to open up a ticket for service.
    • Staying on top of entering changes and adjustment or cancellations
    • Make outgoing calls to our service providers to ensure customer service calls are handled in person
    • Following up on service calls to ensure customer’s issues have been resolved and closing out calls.
    • Handling any paperwork that needs to be processed.
    • Helping out with any other work office tasks
    • Demonstrate a high level of professionalism, even under stressful situations
    • Call Center Customer Service Representative will also be taking part in a cell rotation for after-hours hotline support. This rotation has additional compensation apart from regular pay.
    • Other duties as assigned by supervisor
    • (More details can be given in person during the interview.)

    Qualifications

    • Excellent written and verbal communication skills
    • Strong interpersonal skills
    • Strong computer skills including all Microsoft office products
    • Professional appearance and demeanor
    • Dependability and punctuality
    • Customer service experience preferred but not required

    Benefits

    • This is a full-time position, Mondays to Fridays 8 am to 5 pm and we offer full-time benefits, including
    • Health insurance
    • Paid Holidays
    • Paid Vacations
    • Profit Sharing Plan
    • 401K plan

    Please send your resume to resume@us.digi-group.com


    Staff Accountant

    DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

    Overview

    At DIGI we are always Searching for a New Balance.

    Our vision is to create new standards.

    Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

    We are seeking for a detailed oriented, problem solver and team player. DIGI America, Inc. has an immediate opening for a Staff Accountant to support our Accounting Department.

    Salary Range: $50K - $55K per year.

    Responsibilities

    • Prepare journal entries and record month-end close transactions.
    • Reconcile general ledger and bank account activity.
    • Assist with financial statement preparation and year-end audit.
    • Assist with collections activity as needed.
    • Provide support to accounts receivable and account payable functions as needed.
    • Provide support to accounting management (billing, sales tax, monthly reporting etc.)
    • Manage special projects as requested.

    Qualifications

    • Accounting or Finance Degree
    • Solid knowledge of GAAP (Generally Accepted Accounting Principles)
    • Current hands-on experience in QuickBooks / ERP accounting software required (2-3 years).
    • Hands-on experience with month-end close process.
    • Proficiency in Excel (intermediate level).
    • Knowledge of inventory activities preferred but not required.
    • Keen attention to detail
    • Proactive problem-solver and team player

    Please send your resume to resume@us.digi-group.com