Careers

Field Service Technician: Hopkinton, MA – Hybrid

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

At DIGI we are always Searching for a New Balance.

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Salary Range: $21 - $26 / hour

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location. Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Perform site surveys prior to installation
• Perform installation and necessary tasks to get equipment up and running
• Maintain all documentation as required
• Maintain service vehicle and parts inventory
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving company vehicle long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred
• Prior experience in field service preferred
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Field Service Technician - Virginia

Field Service Technician - Virginia

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Purpose

A Field Service Technician is a service professional who is accountable for carrying out on-site installation, maintenance and repairs to high-value business equipment.

Duties and Responsibilities

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Service and Repair equipment on site at customer’s locations
• Answer technical support calls and inquiries
• Diagnose and repair customer equipment in a timely manner
• Assist, diagnose and resolve all customer related mechanical, hardware, software and technical installations
• Develop and maintain positive customer relations; coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

Please send your resume to resume@us.digi-group.com

Field Service Technician: PA

Field Service Technician - PA

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
• Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Perform installation of equipment
• Maintain all documentation as required
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred.
• Prior experience in field service preferred.
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Label Division Manager -NJ

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

DIGI America, Inc. is seeking an experienced Label Division Manager. The successful candidate will be responsible for all day-to-day production, operations and staff management for our Label Division and will be tasked with ensuring the quality of all work. The ideal candidate will have experience in narrow web and flexo printing, strong attention to detail, and superior managerial skills. The candidate must also have excellent organizational, communication, and decision-making skills.

Salary Range: $72 - $85 per year

Objectives

• Ensure that the Label Division operates at peak efficiency – with customer satisfaction the primary goal – by supervising, organizing, and training all AEON employees and establishing, monitoring, and managing operational goals.
• Train and manage the AEON team to solve day-to-day operational issues and reach short- and long-term performance goals.
• Oversee daily operations while controlling and managing inventory and logistics.
• Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans to meet company standards for productivity, quality, and customer service.
• Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.

Responsibilities

• Manage all operations with overall responsibilities for production, quality, purchasing, and other production-related activities
• Oversee production employees to ensure proper job scheduling, productivity standards are met using adequate production staffing
• Coordinate all production activities to ensure objectives are accomplished in a timely and cost-effective manner.
• Develop and maintain organizational and safety policies and procedures
• Ensure quality and consistency of product, improve efficiencies, and control/reduce waste and associated costs throughout production operations
• Review and analyze weekly production reports, address any production related issues, manage monthly inventory.
• Communicate, incorporate, and manage all corporate goals
• Provide dynamic, goal-driven leadership to build, motivate, train, and lead a high performing team
• Ensure the growth of the business and be committed to the company's success

Required Skills & Qualifications

• Have 3-5 years production management/operations experience in the label or flexible packaging industry
• Have color management and matching experience
• Demonstrate experience with workflow management, systems management, waste reduction and operational efficiency
• Have outstanding multi-tasking, organizational, and decision-making skills with an ability to complete difficult assignments in a fast paced, deadline driven environment
• Demonstrate sound business judgment and superior written and verbal communication skills
• Be driven to succeed, customer focused, and dedicated to producing top quality products delivered on time and on budget
• Have a strong sense of urgency with a "get the job done" attitude
• Be a "hands on" manager who will roll up sleeves daily
• Outstanding communication skills with all levels of company staff, both written and verbal.

Preferred Skills & Qualifications

• Associates’s degree (or equivalent)
• Proficient computer skills

Please send your resume to resume@us.digi-group.com

Project Manager

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Project Manager. The Project Manager will be responsible for overseeing the planning, execution, and delivery of various projects within our organization. This role requires strong leadership skills, excellent communication abilities, and a proven track record of successfully managing projects from initiation to completion.

Salary Range: $75K - $85K per year.

Responsibilities

• Develop and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate and collaborate with cross-functional teams to ensure project objectives are met on time and within budget.
• Identify project risks and develop mitigation strategies to minimize potential disruptions.
• Monitor project progress and provide regular updates to stakeholders, including status reports and presentations.
• Lead project meetings, including kick-off meetings, status meetings, and post-mortem reviews.
• Serve as the primary point of contact for project-related inquiries and escalations.
• Foster a collaborative and positive team environment, promoting effective communication and teamwork.
• Ensure adherence to project management best practices and organizational policies and procedures.
• Continuously assess and improve project management processes and workflows to optimize efficiency and effectiveness.
• Act as a mentor and coach to team members, providing guidance and support as needed.

Qualifications

• Bachelor's degree in business administration, project management, or a related field (Master's Degree preferred).
• Proven experience in project management, with a minimum of 3 years in a similar role.
• Strong understanding of project management methodologies, such as Agile, Scrum, or Waterfall.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Strong leadership abilities, with a demonstrated ability to motivate and inspire cross-functional teams.
• Proficiency in project management software tools, such as Microsoft Project, Asana, or Jira.
• PMP certification is a plus.

Additional Requirements

• Ability to travel as needed for project-related activities.
• Flexibility to work outside of regular business hours when necessary to meet project deadlines.
• Commitment to upholding the organization's values and principles.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Industrial Equipment Field Service Technician

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

We are seeking an experienced and detail-oriented Industrial Equipment Field Service Technician to join our team. The Industrial Equipment Field Service Technician will be responsible for hardware and software installations, repairs and preventive maintenance at customer production sites. The duties also include remote support for customers, in-house repairs, and equipment preparation.

Salary Range: $60K - $70K per year.

Responsibilities

• Prepare industrial equipment for orders.
• Install and startup of industrial equipment at customer’s site. Document service and installation actions by completing forms, reports, logs, and records.
• Service and Repair industrial equipment on site. Document service issues, compile 'tech notes' detailing specific information about a product or application, maintain 'knowledge bases' of support information, post information to support websites.
• Provide periodic PM services and calibrations, perform on-site training for maintenance staff.
• Answer technical support calls and inquiries. Provide information via phone, e-mail, websites, or in person for DIGI industrial products.
• The position requires strong analytical abilities for systematic troubleshooting on electrical, electronic and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Knowledge of AC/DC theory, electronic components, and electronic circuitry.
• Proficient in the use of tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools. Must be skilled at soldering.
• Solid PC and network knowledge required. Integration of DIGI equipment into production lines and customer applications utilizing various interface connections. Setup and configuration of peripheral equipment such as scanners, printers, package ejectors.
• Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

Qualifications

• Must have excellent personal and interpersonal skills to interact with a variety of customers.
• Willing to work a flexible schedule, including weekends (Overtime compensated). Rotating on call availability is required.
• Frequent overnight travel is required to conduct field service & Installation work.
• Properly maintain assigned computers, company vehicle, spare parts inventory and other company property.
• Must have valid driver’s license and good driving record.
• The ability to pass physical exam, background check and drug tests is required.
• Associate degree or Certification from a Technical Institution, is a plus.
• Multiple years in the same or similar industry is a plus.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the position.

Please send your resume to resume@us.digi-group.com

Industrial Equipment Service Support Specialist

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

We are seeking an experienced and detail-oriented Industrial Equipment Service Support Specialist to join our team. The Industrial Equipment Service Support Specialist is responsible for 2nd level support, technical training, project lead and field support. The duties also include technical documentation, quotations, and support for spare parts availability.

Salary Range: $70K - $80K per year.

Responsibilities

• 2nd level support for customers, field service techs, dealers.
• On-site lead for installations and projects that require the presence of a Service Specialist. Responsible for successful execution within the defined timeline, handover to local service and customer acceptance.
• On-site customer visits for sales support, escalated issues in the field and for support of local service rep.
• Recommended spare parts lists for customers, field techs and dealers.
• Assist Parts Department with stock recommendations on new equipment releases, obsolete items, and stock levels on active parts.
• Quotations for conversions, extensions, and projects
• Pre-installation planning including order review, communications with all stakeholders (Sales, production, project and product team, customers, field techs or dealers), site requirements.
• Plan and execute technical training for customers, field service techs, dealers.
• Assist Service Management with suggestions for geographic coverage and growth, training needs and other topics that help growing DIGI America’s industrial business.
• Documentation of projects, support documentation, knowledge base articles and training documentation.
• Liaison between Field Service, Product Team, Quality Assurance, Parts Department and RD in all technical matters related to industrial service.
• The position requires strong analytical abilities for systematic troubleshooting on electrical, electronic and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Proficient in the use of tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools. Must be skilled at soldering.
• Solid PC and network knowledge required. Integration of DIGI equipment into production lines and customer applications utilizing various interface connections. Setup and configuration of peripheral equipment such as scanners, printers, package ejectors.

Qualifications

• Must have excellent personal and interpersonal skills to interact with a variety of customers.
• Willing to work a flexible schedule, including weekends (Overtime compensated). Rotating on call availability is required.
• Frequent overnight travel is required to conduct field service & Installation work.
• Properly maintain assigned computers, company vehicle, spare parts inventory and other company property.
• Must have valid driver’s license and good driving record.
• The ability to pass physical exam, background check and drug tests is required.
• Associate degree or Certification from a Technical Institution, is a plus.
• Multiple years in the same or similar industry is a plus.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the position.

Please send your resume to resume@us.digi-group.com