Careers

Looking for open-minded individuals who delight in using new ideas to create new markets

At DIGI, we foster growth by continually creating new standards. Creating value that only a new innovation can offer requires development capabilities that stem from original ideas. It also requires sales capabilities that will promote this value until the innovation becomes a new standard.

To discover something new in what is considered commonplace and then turn that something into a tangible product that fascinates customers, you must overcome many obstacles. But the joy of accomplishing this is a great thing in itself. So, we’re looking for individuals who are motivated to carry on our tradition of creating new standards.



Product Specialist

Somerset, New Jersey – United States (On-site)

 

Do you love analyzing a problem and finding a unique and custom solution? Are you observant to your surroundings and are always looking at ways technology can improve an experience?
At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.
The Product Specialist – SME will report directly to the VP of Product and Service

Responsibilities

  • As a key member of the product team the Product Specialist will provide pre-sales analysis, design, and recommendations for customer implementation.
  • The person will work closely with the sales team, service team, external partners, and customers.
  • Provide analysis of the environment to detect critical deficiencies and recommend solutions for improvement.
  • Build value-added relationships within the accounts to become the trusted advisor
  • Deep dive into all DIGI Product offerings
  • Create implementation, installation and user guides
  • Dynamic position with evolving responsibilities

Basic Qualifications

  • Flexibility to regularly rotate through different technical specialist and skill sets.
  • Ability to thrive on change as products evolve
  • The ability to communicate with differing business units from CIO to end users.
  • Knowledge of PC and/or Embedded based systems
  • Knowledge of Networking, WiFi, and TCP/IP protocols

Qualifications

  • Bachelor’s degree or Associates Degree in a technology related field
  • Creative, strategic, and analytical abilities with strong presentation skills
  • Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously
  • Experience with cloud environments is preferred
  • Drive to dig into how a system operates and desire to learn how to manipulate how hardware and software works
  • Experience with enterprise level deployments, solutions, technologies preferred

Travel

  • Periodic travel may be required with the possibility of up to 40% of the time.

Please send your resume to resume@us.digi-group.com


IT Support Bench Technician

Somerset, New Jersey – United States (On-site)

 

Do you love how it feels to help others? Do you enjoy finding the resolution to a problem? Are you the one that people turn to, to solve their IT related issues, or ask you for advice on what technology would be best to go with.

At DIGI we are always Searching for a New Balance. Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

  • Monitoring of on-site infrastructure, troubleshooting network connectivity issues
  • Support onsite and remote users with technical assistance.
  • Setup new PC's and laptops for new hires, and computer refresh.
  • Installation and deployment of software, drivers, anti-virus
  • Break-fix, troubleshoot and resolve software issues
  • Maintain phone system for weekly switch overs, holidays, and any technical issues.
  • Monitor IT ticket system and process support tickets accordingly.
  • Program Software Dongles
  • Oversee all processes and recommend improvements and enhancements to management team.
  • Provide L1 support for incoming customer support calls to route to the appropriate L2 support
  • Basic repairs on equipment returned for repairs
  • Assist with preparing equipment prior to shipping
  • Other duties as assigned by supervisor

Qualifications

  • Associates Degree in a technology related field is preferred or equivalent experience
  • Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously
  • Experience in repair and installation of PC based devices
  • Mechanically inclined

Travel

  • Periodic travel may be required approximately 10% of the time.

Please send your resume to resume@us.digi-group.com


Field Service Technician

Central & North Florida – United States (Remote)

 

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

  • Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
  • Meet or exceed customer service level agreements
  • Provide L1/L2 phone support for DIGI service
  • Perform site surveys prior to installation
  • Perform installation of equipment
  • Maintain all documentation as required
  • Maintain service vehicle and parts inventory
  • On-call rotation is required to support customer base
  • Stand, squatting, kneeling in varies environments for long periods of time
  • Driving long distances between customer locations
  • All other duties as assigned

Qualifications

  • Associate’s degree or equivalent experience preferred
  • Prior experience in field service preferred
  • Valid driver’s license and clean driving record
  • Basic understanding of electrical and mechanical principles
  • Good analytical skills for troubleshooting and diagnostics
  • Ability to become Weights and Measures certified within 6 months of hire

Travel

  • Travel will be required with the possibility of more than 50% of the time including overnight.

Please send your resume to resume@us.digi-group.com