Careers

Field Service Technician: Hopkinton, NJ – Hybrid

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location. Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Meet or exceed customer service level agreements
• Perform installation and necessary tasks to get equipment up and running
• Maintain all documentation as required
• Maintain service vehicle and parts inventory
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred
• Prior experience in field service preferred
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Project Manager

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Project Manager. The Project Manager will be responsible for overseeing the planning, execution, and delivery of various projects within our organization. This role requires strong leadership skills, excellent communication abilities, and a proven track record of successfully managing projects from initiation to completion.

Responsibilities

• Develop and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate and collaborate with cross-functional teams to ensure project objectives are met on time and within budget.
• Identify project risks and develop mitigation strategies to minimize potential disruptions.
• Monitor project progress and provide regular updates to stakeholders, including status reports and presentations.
• Lead project meetings, including kick-off meetings, status meetings, and post-mortem reviews.
• Serve as the primary point of contact for project-related inquiries and escalations.
• Foster a collaborative and positive team environment, promoting effective communication and teamwork.
• Ensure adherence to project management best practices and organizational policies and procedures.
• Continuously assess and improve project management processes and workflows to optimize efficiency and effectiveness.
• Act as a mentor and coach to team members, providing guidance and support as needed.

Qualifications

• Bachelor's degree in business administration, project management, or a related field (Master's Degree preferred).
• Proven experience in project management, with a minimum of 3 years in a similar role.
• Strong understanding of project management methodologies, such as Agile, Scrum, or Waterfall.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Strong leadership abilities, with a demonstrated ability to motivate and inspire cross-functional teams.
• Proficiency in project management software tools, such as Microsoft Project, Asana, or Jira.
• PMP certification is a plus.

Additional Requirements

• Ability to travel as needed for project-related activities.
• Flexibility to work outside of regular business hours when necessary to meet project deadlines.
• Commitment to upholding the organization's values and principles.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Regional Sales Manager - Great Lakes

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Purpose

A Great Lakes Regional Sales Manager is a sales professional who is accountable for developing and attracting new accounts to grow business performance. Network with key customers to identify and address specific needs and act as the liaison between customers and internal teams ensuring clients’ requirements are met. Territories covered – IL, IN, KY, MI, OH & WI

Duties and Responsibilities

• Create regional sales plans and quotas in alignment with business objectives
• Report on regional sales results
• Update sales forecast management sheet on a timely manner and make 3-month sales forecast
• Prepare and review the annual budget for the area of responsibility
• Analyze regional market trends and discover new opportunities for growth
• Address potential problems and suggest prompt solutions
• Cultivating and developing new Sales and Service Dealers
• Preparing required weekly and monthly sales reports
• Participate in decisions for expansion and territory improvement.
• Suggest new services/products and innovative sales techniques to increase customer satisfaction
• Create and set effective goals, develop business strategies and possess the knowledge and drive to achieve all company and individual goals.
• Assist the Accounting Team in the collection of past due accounts receivables for assigned end users and dealers

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Sales Representative - Northeast

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

To prospect, promote, and increase customer and dealer accounts in the Northeast region (MD, DE, South NJ and Philadelphia, PA) as it relates to retail food equipment including digital food industry scales, automated wrapping systems, zero waste solutions, and consumable film/ labels. Achieve monthly, quarterly, and annual sales plans.

Responsibilities

• 50% - 75% required territory travel to prospect for lead generation & conversion, conduct sales presentations, meet with dealers & customers, demo solutions, and penetrate the addressable target market.
• Present, demo, and sell the full portfolio of DIGI products and services to prospects, customers, and dealers/distributors.
• Develop solutions based on customer needs through active customer engagement, listening to customer needs, and problem solving with ROI for DIGI solutions.
• Responsibilities include Cold Calling to establish and develop relationships with new customers and prospects.
• After understanding and addressing customers’ needs, prepare quotations.
• Develop strategy and actions plans to forecast, meet, and exceed sales revenue plan.
• Maintain and support existing dealer and customer relationships through regular contact and support.
• Increase positive brand awareness through case studies and digital social media platforms.
• Utilize expense allowance within company guidelines to maximize sales activity and efficiency.
• Expedite the resolution of customer problems and complaints to ensure customer delight.
• Work with sales manager and sales team to overcome objections and achieve budget goals within plan timeframe.
• Coordinate delivery and installation of DIGI equipment to customers with the assistance of Product Support and Service Teams.
• Analyze addressable and adjacent target markets within territory for trends and potential, while tracking and recording progress.
• Provide customer feedback including needs, usage, competitor activity, and potential for Digi solutions.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation
• Preferred Business Degree
• 2-3 years of progressive sales experience selling through distribution/reseller network with proven track record for sales growth
• Must reside in the Willington-Middletown region of DE
• Required strong communications, organization, presentation, negotiation, and selling skills.
• Knowledge of MS Office.

Travel

• Travel is required, with the possibility of up to 50% - 75% travel required.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Marketing Specialist

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Marketing Specialist to join our team.

Job Description

We are seeking a dynamic Marketing Specialist to support our marketing team in executing campaigns, developing engaging content, and growing our brand presence. This role involves collaborating across departments to deliver consistent, impactful messaging that aligns with our business goals.

Duties & Responsibilities

• Provide daily support to ensure smooth coordination of the department’s activities.
• Assist in organizing various projects, trade shows, and promotional events.
• Utilize marketing analytics tools to collect and analyze data (e.g., social media performance, web analytics, and campaign rankings).
• Update and maintain spreadsheets, databases, and inventories
• Help plan and attend promotional events and digital campaigns to ensure their success.
• Prepare and deliver engaging promotional presentations using Microsoft PowerPoint.
• Create and post content for the company’s social media platforms.
• Collaborate on the design of graphics and materials for social media, digital, and print ad campaigns.
• Track Marketing Campaign performance using analytics tools and provide insights on leads generated.
• Write marketing materials, including brochures and press releases, using tools such as Adobe Illustrator and Canva
• Build and maintain direct relationships with clients, fostering trust and communication.
• Receive sales inquiries to the appropriate regional sales manager to initiate sales leads.

Skills

• Strategic Campaign Planning: Support the development and execution of integrated, multi-channel campaigns (email, social media, tradeshows) with consistent messaging and timelines.
• Data-Driven Marketing: Collect and analyze campaign analytics, tradeshow performance, lead data and social media insights to refine targeting strategies and measure ROI.
• Content Creation: Assist with writing and editing case studies, dealer communications, Product Spec Sheets, and other marketing materials with strong attention to detail and messaging consistency.
• CRM & Marketing Automation: Utilize Salesforce in supporting marketing initiatives, lead tracking and campaign performance measurement.
• Digital Advertising: Supports online advertising efforts including Google Ads, SEO and paid social media campaigns.
• Graphic Design & Video Editing: Create and edit graphics, videos, file formatting and other visual content to support campaigns, social media, product launches and dealer communications.
• Market Research: Conduct competitive analysis and gather customer insights to guide marketing strategy and campaign development.
• Website Management: Manage and update website content to ensure accurate product information, brand consistency and improved user experience.

Qualifications

• Preferred Bachelor's degree in business with concentration in Marketing, Communications, Graphic Design or a related field.
• Strong creative writing skills with the ability to adapt tone and style for different audiences.
• Excellent communication skills and presentation skills
• Experience in social media design, including tools like Canva or Adobe Creative Suite.
• Excellent organizational and project management skills.
• Familiarity with digital marketing tools such as Google Analytics, MailChimp, Canva, Adobe Creative Suite, Salesforce or other content creation tools is a plus.

Benefits

• Comprehensive benefits package (including Health, Dental, Vision, Disability and Life Insurance)
• Dynamic and collaborative work environment
• Opportunities for career growth and advancement

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the position.

Please send your resume to resume@us.digi-group.com

Product Manager - Food Industry

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager - Food Industry to join our team.

Overview

As a Product Manager, you will play a key role in the go-to-market strategy,cross functional collaboration, marketing, sales support, and product performance monitoring for the Food Industry product line. You will work closely with cross-functional teams including Sales,Marketing, Service, and Operations to deliver high-quality products that meet customer needs and business goals. The Product Manager position focuses primarily on Food Industry automated wrappers, labelers and software tied to the product suite, via cross-functional training you will also build knowledge for other DIGI products such as retail grocery wrappers, scales, and technology products.

Key Responsibilities

• As a key member of the product team the Product Manager will provide market research and analysis, pre-sales analysis, design, and recommendations for customer implementation.
• Support our Sales team by relaying knowledge of our products to create documentation and guides for our product listings.
• Continued support of our Sales team by traveling to visit with prospects and customers,customer-facing with excellent communication skills in order to present functionality,benefits, technical specifications of this product line.
• Work with our parent company to test and maintain images, files, documentation and knowledge base articles, in addition to providing feedback on food industry products.
• Conduct thorough testing and debugging to ensure the quality and reliability of Food Industry software releases.
• Gain knowledge .and grow skillsets with our Food Industry software platforms.
• Support PLU database management and conversions.
• Present and train our Food Industry related sales team members via onboarding of each product.
• The Product Manager works to support connectivity between our customers’ business needs to ensure our products meet these needs to deliver value.
• Stay up to date on industry trends, technologies, and regulations related to Food Industry equipment and consumable products.
• Identify market opportunities and competitive landscape trends to influence product direction and maintain a competitive edge.
• Work closely with Sales and Marketing teams to ensure product messaging, positioning,and customer experience are aligned.
• Engage with customers to understand pain points, needs, and usage patterns through interviews, surveys, and data analysis. Use this information to relay features and improvements back to our parent company.
• Support our Service team to deliver successful customer installs with troubleshooting on- site and remotely as needed.
• Be the company product expert through speaking engagements and article creation.

Basic Qualifications

• Flexibility to regularly rotate through different technical specialist and skill sets.
• Ability to thrive on change as products evolve.
• The ability to communicate with differing business units from executive level to end users.
• Knowledge of PC and/or embedded based systems.
• Knowledge of Networking, WiFi, and TCP/IP protocols.
• Excellent verbal, written and presentation communications skills.
• Travel as required to support sales team with addressable market and customer visits up to 40%.

Qualifications

• Bachelor’s degree in Business, Product Management, Information technology, or other related field.
• Excellent communication, written and interpersonal skills.
• Creative, strategic, and analytical abilities with strong presentation skills.
• Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously.
• Extensive background in creating market and competitor analysis.
• Drive to dig into how a system operates and desire to learn how to manipulate how hardware and software works. Problem solving aptitude.
• Strong understanding of product development processes and lifecycle management.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Benefits

• Competitive salary
• Comprehensive benefits package (including Health, Dental, Vision, Disability and Life Insurance)
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment

Please send your resume to resume@us.digi-group.com

Sales Representative - New England

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Sales Representative - New England to join our team.

Overview

To prospect, promote, and increase customer accounts in the New England region as it relates to retail food equipment including digital food industry scales, automated wrapping systems, zero waste solutions, and consumable film/ labels.

Responsibilities

• 50% - 75% required territory travel to prospect for lead generation & conversion, conduct sales presentations, meet with dealers & customers, demo solutions, and penetrate the addressable target market.
• Present, demo, and sell the full portfolio of DIGI products and services to prospects, customers, and dealers/distributors.
• Develop solutions based on customer needs through active customer engagement, listening to customer needs, and problem solving with ROI for DIGI solutions.
• Responsibilities include cold calling to establish and develop relationships with new customers and prospects.
• After understanding and addressing customers’ needs, prepare quotations.
• Develop strategy and actions plans to forecast, meet, and exceed sales revenue plan.
• Maintain and support existing dealer and customer relationships through regular contact and support.
• Increase positive brand awareness through case studies and digital social media platforms.
• Utilize expense allowance within company guidelines to maximize sales activity and efficiency.
• Exedite the resolution of customer problems and complaints to ensure customer delight.
• Work with sales manager and sales team to overcome objections and achieve budget goals within plan timeframe.
• Coordinate delivery and installation of DIGI equipment to customers with the assistance of Product Support and Service Teams.
• Analyze addressable and adjacent target markets within territory for trends and potential, while tracking and recording progress.
• Provide customer feedback including needs, usage, competitor activity, and potential for Digi solutions.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation
• Preferred Business Degree
• 2-3 years of progressive sales experience selling through distribution/reseller network with proven track record for sales growth
• Multi-Lingual a plus (Portuguese or Spanish)
• Required strong communications, organization, presentation, negotiation, and selling skills.
• Knowledge of MS Office.
• Preferred Location : RI, NH, VT or ME

Travel

• Travel is required, with the possibility of up to 50% - 75% travel required.

Please send your resume to resume@us.digi-group.com

Product Manager - ESL and Software

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experiencedProduct Manager focused on Electronic Shelf Labels (ESL) and DIGI software to join our team.

Position Overview

As the Product Manager – ESL & Software, you will drive the strategy, execution, and optimization of our ESL product line, including DIGI’s T@POP software and DIGIweb platforms. This role will serve as the subject matter expert on ESL systems and software to collaborate with Sales, Marketing, Service, and our Corporate development team to ensure successful go to market strategy, customer adoption, and continuous improvement. While the focus is on ESL and software platforms, cross-training and collaboration on other DIGI offerings such as Innovation, Wrappers and Scales may be required.

Key Responsibilities

• Own the ESL and software product lifecycle — from roadmap planning and pre-sales analysis to implementation and post-launch support.
• Serve as the internal expert on our ESL and software solutions, with fluency in DIGI’s T@POP and DIGIweb software suite, and support product demos, trials, and technical evaluations.
• Conduct market and competitive analysis to identify opportunities, trends, threats, and positioning for ESL solutions and Software platforms in the U.S. grocery market.
• Work closely with Sales and Marketing teams to develop ESL and software focused messaging, collateral, case studies, and campaigns aligned with customer needs.
• Support the sales team by traveling, demoing, and providing site surveys as needed.
• Create and maintain product documentation, training materials, and implementation guides specific to ESL and software platforms.
• Provide product training to Sales, Service, and new hires, ensuring a strong baseline knowledge of ESL and software platform capabilities. This includes keeping training material up to date based on software and hardware improvements.
• Gather customer feedback through direct engagement, interviews, webinars, and usage data to inform product enhancements and relay opportunities to the parent company.
• Oversee the planning, selection and implementation of ESL railing components including responsibility of site surveys, assessing store layouts, specifying and fitting rail systems and coordinating product testing to ensure compatibility
• Test and validate software features, UI updates, and ESL hardware performance to ensure product quality and reliability before deployment.
• Support prior to field installations and troubleshooting of ESL and software platforms both remotely and on-site, ensuring smooth onboarding and user satisfaction.
• Collaborate with our corporate development team to evaluate and influence product development, based on U.S. market demands and customer insights.
• Maintain accurate and timely communication within our ticketing and knowledgebase platforms, especially concerning ESL and software platforms specific issues and updates.

Basic Qualifications

• Flexibility to regularly rotate through different product responsibilities, and skill sets.
• Ability to thrive on change as products and customer needs evolve.
• The ability to communicate with differing business units from CIO to end users.
• Knowledge of PC and/or Embedded based systems.
• Knowledge of Networking, WiFi, and TCP/IP protocols.

Qualifications

• Bachelor’s degree in Business, Product Management, Technology, or other related field.
• Creative, strategic, and analytical abilities with strong presentation and communication skills.
• Must be able to work in an environment with direct customer communications requiring extensive telephone, video conferencing, computer work while being able to handle multiple tasks simultaneously.
• Experience with cloud environments.
• Drive to dig into how a system operates and initiative to learn how to manipulate how hardware and software works.
• Strong understanding of product development processes, market research, competitive analysis, go to market strategy development, and product lifecycle management.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication, presentation, written and interpersonal skills.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Periodic travel is required with the possibility of up to 40 % of the time.

Benefits

• Competitive salary
• Comprehensive benefits package (including Health, Dental, Vision, 401K, Disability and Life Insurance)
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment

Please send your resume to resume@us.digi-group.com

Billing Clerk

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first

Purpose

A billing clerk is a financial professional who is accountable for generating and issuing invoices and credit memos. Issuing invoices to customers by all necessary means, and updating customer files

Duties and Responsibilities

• Create invoices and credit memos to issue to customer
• Create and maintain customer files
• Answer questions and handle billing issues from customers
• Track exceptions between the shipping log and invoice register
• Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
• Check the data input in the accounting system to ensure accuracy of final bill
• Complete invoices and credit memos and send them to customers through various channels (mail, e-mail etc.)
• Report on activity to upper management
• Additional ad hoc requests

Please send your resume to resume@us.digi-group.com