Careers

Field Service Technician - Somerset, NJ – Hybrid

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location. Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Meet or exceed customer service level agreements
• Perform installation and necessary tasks to get equipment up and running
• Maintain all documentation as required
• Maintain service vehicle and parts inventory
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred
• Prior experience in field service preferred
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Field Service Tech - New England

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Purpose

A Field Service Technician is a service professional who is accountable for carrying out on-site installation, maintenance and repairs to high-value business equipment .

Responsibilities

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Service and Repair equipment on site at customer’s locations
• Answer technical support calls and inquiries
• Diagnose and repair customer equipment in a timely manner
• Assist, diagnose and resolve all customer related mechanical, hardware, software and technical installations
• Develop and maintain positive customer relations; coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Field Service Tech - New England position.

Please send your resume to resume@us.digi-group.com

Regional Sales Manager - Great Lakes

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Purpose

A Great Lakes Regional Sales Manager is a sales professional who is accountable for developing and attracting new accounts to grow business performance. Network with key customers to identify and address specific needs and act as the liaison between customers and internal teams ensuring clients’ requirements are met. Territories covered – IL, IN, KY, MI, OH & WI

Duties and Responsibilities

• Create regional sales plans and quotas in alignment with business objectives
• Report on regional sales results
• Update sales forecast management sheet on a timely manner and make 3-month sales forecast
• Prepare and review the annual budget for the area of responsibility
• Analyze regional market trends and discover new opportunities for growth
• Address potential problems and suggest prompt solutions
• Cultivating and developing new Sales and Service Dealers
• Preparing required weekly and monthly sales reports
• Participate in decisions for expansion and territory improvement.
• Suggest new services/products and innovative sales techniques to increase customer satisfaction
• Create and set effective goals, develop business strategies and possess the knowledge and drive to achieve all company and individual goals.
• Assist the Accounting Team in the collection of past due accounts receivables for assigned end users and dealers

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Sales Representative - Northeast

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

To prospect, promote, and increase customer and dealer accounts in the Northeast region (MD, DE, South NJ and Philadelphia, PA) as it relates to retail food equipment including digital food industry scales, automated wrapping systems, zero waste solutions, and consumable film/ labels. Achieve monthly, quarterly, and annual sales plans.

Responsibilities

• 50% - 75% required territory travel to prospect for lead generation & conversion, conduct sales presentations, meet with dealers & customers, demo solutions, and penetrate the addressable target market.
• Present, demo, and sell the full portfolio of DIGI products and services to prospects, customers, and dealers/distributors.
• Develop solutions based on customer needs through active customer engagement, listening to customer needs, and problem solving with ROI for DIGI solutions.
• Responsibilities include Cold Calling to establish and develop relationships with new customers and prospects.
• After understanding and addressing customers’ needs, prepare quotations.
• Develop strategy and actions plans to forecast, meet, and exceed sales revenue plan.
• Maintain and support existing dealer and customer relationships through regular contact and support.
• Increase positive brand awareness through case studies and digital social media platforms.
• Utilize expense allowance within company guidelines to maximize sales activity and efficiency.
• Expedite the resolution of customer problems and complaints to ensure customer delight.
• Work with sales manager and sales team to overcome objections and achieve budget goals within plan timeframe.
• Coordinate delivery and installation of DIGI equipment to customers with the assistance of Product Support and Service Teams.
• Analyze addressable and adjacent target markets within territory for trends and potential, while tracking and recording progress.
• Provide customer feedback including needs, usage, competitor activity, and potential for Digi solutions.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation
• Preferred Business Degree
• 2-3 years of progressive sales experience selling through distribution/reseller network with proven track record for sales growth
• Must reside in the Willington-Middletown region of DE
• Required strong communications, organization, presentation, negotiation, and selling skills.
• Knowledge of MS Office.

Travel

• Travel is required, with the possibility of up to 50% - 75% travel required.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Regional Sales Manager - West Coast

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Production Industry. We are committed to delivering exceptional products, technology, and services that meet the evolving needs of our customers. As part of our growth plan, we are seeking a dynamic and experienced Regional Sales Manager to join our team.

As a Regional Sales Manager, you will be responsible for addressable market penetration, sales plan development, and sales execution driving business growth in a multi-state region. We believe in promoting our product value and definable benefits to our customers. The ideal candidate will have a strong background in direct sales, dealer channel sales, and retail grocery/ food production industry knowledge to include experience with high precision machinery and film/ label products. This includes candidates that are self-starters, ambitious with proven ability to close sales.

Core responsibility is achieving monthly, quarterly, and annual sales plans.

This role is an exceptional opportunity for a proven and driven sales professional to be part of a team with a company achieving record growth and innovation.

Responsibilities

• Engage and sell into all target markets to include regional supermarkets, grocery stores, commissaries, meat/ vegetable/ fruit production facilities, and other retailers requiring weighing, pricing, wrapping, and label technology.
• In collaboration with business leadership, develop sales strategy with actionable sales plan for direct and dealer channel sales.
• Includes prospecting for new accounts and gaining business share with existing customers.
• Assist in preparation for annual addressable market assessment to allow creation of annual budget for region of responsibility.
• Assess the competitive landscape.
• Represent DIGI America with professionalism and integrity to further develop customer relationships, along with creating industry and market awareness for our leading technology and products.
• Through market research, referrals, and prospecting; create viable leads to convert to opportunities resulting in sales growth.
• Continue to develop and demonstrate retail grocery, industrial food industry, and related industries knowledge as well as potential business opportunities within the region.
• Using available technology to support and create new accounts via events, trade shows, client meetings, letters, emails, networking, direct meetings, to include other DIGI America tools such as Salesforce CRM, video conferencing and other new selling technologies.
• Maximize sales productivity through consistent use of defined sales processes.
• Provide accurate sales forecasting, tracking, and reporting.
• Demonstrate knowledge for all DIGI products, their purposes, applications, to include questioning and listening skills for customer needs to determine benefits, feasibility, and practicality for DIGI product usage.
• Report timely and accurately to sales leadership to ensure goals are set and achieved with real time knowledge of opportunities and sales potential.
• Focus on customer delight by expediting the resolution of customer problems and complaints.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation.
• Preferred bachelor’s degrees in business administration, marketing, and engineering.
• 6-8 years of progressive B2B sales experience through direct sales, distribution/dealer reseller network with proven track record for sales growth.
• Required strong communications, organization, prospecting, presentation, negotiation, and selling skills.
• Must be open, positive mind set, and a team player.
• Self-starter with track record of top performance.
• Excellent people skills to build relationships.
• Must reside in any of the following states – CA, NV
• Knowledge of MS Office, Salesforce, or other CRM.

Travel

• Travel is required, with expected travel up to 50% - 75% rate.
• Includes monthly automotive allowance.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the position.

Please send your resume to resume@us.digi-group.com

Sales Representative - New England

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Sales Representative - New England to join our team.

Overview

To prospect, promote, and increase customer accounts in the New England region as it relates to retail food equipment including digital food industry scales, automated wrapping systems, zero waste solutions, and consumable film/ labels.

Responsibilities

• 50% - 75% required territory travel to prospect for lead generation & conversion, conduct sales presentations, meet with dealers & customers, demo solutions, and penetrate the addressable target market.
• Present, demo, and sell the full portfolio of DIGI products and services to prospects, customers, and dealers/distributors.
• Develop solutions based on customer needs through active customer engagement, listening to customer needs, and problem solving with ROI for DIGI solutions.
• Responsibilities include cold calling to establish and develop relationships with new customers and prospects.
• After understanding and addressing customers’ needs, prepare quotations.
• Develop strategy and actions plans to forecast, meet, and exceed sales revenue plan.
• Maintain and support existing dealer and customer relationships through regular contact and support.
• Increase positive brand awareness through case studies and digital social media platforms.
• Utilize expense allowance within company guidelines to maximize sales activity and efficiency.
• Exedite the resolution of customer problems and complaints to ensure customer delight.
• Work with sales manager and sales team to overcome objections and achieve budget goals within plan timeframe.
• Coordinate delivery and installation of DIGI equipment to customers with the assistance of Product Support and Service Teams.
• Analyze addressable and adjacent target markets within territory for trends and potential, while tracking and recording progress.
• Provide customer feedback including needs, usage, competitor activity, and potential for Digi solutions.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation
• Preferred Business Degree
• 2-3 years of progressive sales experience selling through distribution/reseller network with proven track record for sales growth
• Multi-Lingual a plus (Portuguese or Spanish)
• Required strong communications, organization, presentation, negotiation, and selling skills.
• Knowledge of MS Office.
• Preferred Location : RI, NH, VT or ME

Travel

• Travel is required, with the possibility of up to 50% - 75% travel required.

Please send your resume to resume@us.digi-group.com

Product Manager - ESL and Software

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager focused on Electronic Shelf Labels (ESL) and DIGI software to join our team.

Position Overview

As the Product Manager – ESL & Software, you will drive the strategy, execution, and optimization of our ESL product line, including DIGI’s T@POP software and DIGIweb platforms. This role will serve as the subject matter expert on ESL systems and software to collaborate with Sales, Marketing, Service, and our Corporate development team to ensure successful go to market strategy, customer adoption, and continuous improvement. While the focus is on ESL and software platforms, cross-training and collaboration on other DIGI offerings such as Innovation, Wrappers and Scales may be required.

Key Responsibilities

• Own the ESL and software product lifecycle — from roadmap planning and pre-sales analysis to implementation and post-launch support.
• Serve as the internal expert on our ESL and software solutions, with fluency in DIGI’s T@POP and DIGIweb software suite, and support product demos, trials, and technical evaluations.
• Conduct market and competitive analysis to identify opportunities, trends, threats, and positioning for ESL solutions and Software platforms in the U.S. grocery market.
• Work closely with Sales and Marketing teams to develop ESL and software focused messaging, collateral, case studies, and campaigns aligned with customer needs.
• Support the sales team by traveling, demoing, and providing site surveys as needed.
• Create and maintain product documentation, training materials, and implementation guides specific to ESL and software platforms.
• Provide product training to Sales, Service, and new hires, ensuring a strong baseline knowledge of ESL and software platform capabilities. This includes keeping training material up to date based on software and hardware improvements.
• Gather customer feedback through direct engagement, interviews, webinars, and usage data to inform product enhancements and relay opportunities to the parent company.
• Oversee the planning, selection and implementation of ESL railing components including responsibility of site surveys, assessing store layouts, specifying and fitting rail systems and coordinating product testing to ensure compatibility
• Test and validate software features, UI updates, and ESL hardware performance to ensure product quality and reliability before deployment.
• Support prior to field installations and troubleshooting of ESL and software platforms both remotely and on-site, ensuring smooth onboarding and user satisfaction.
• Collaborate with our corporate development team to evaluate and influence product development, based on U.S. market demands and customer insights.
• Maintain accurate and timely communication within our ticketing and knowledgebase platforms, especially concerning ESL and software platforms specific issues and updates.

Basic Qualifications

• Flexibility to regularly rotate through different product responsibilities, and skill sets.
• Ability to thrive on change as products and customer needs evolve.
• The ability to communicate with differing business units from CIO to end users.
• Knowledge of PC and/or Embedded based systems.
• Knowledge of Networking, WiFi, and TCP/IP protocols.

Qualifications

• Bachelor’s degree in Business, Product Management, Technology, or other related field.
• Creative, strategic, and analytical abilities with strong presentation and communication skills.
• Must be able to work in an environment with direct customer communications requiring extensive telephone, video conferencing, computer work while being able to handle multiple tasks simultaneously.
• Experience with cloud environments.
• Drive to dig into how a system operates and initiative to learn how to manipulate how hardware and software works.
• Strong understanding of product development processes, market research, competitive analysis, go to market strategy development, and product lifecycle management.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication, presentation, written and interpersonal skills.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Periodic travel is required with the possibility of up to 40 % of the time.

Benefits

• Competitive salary
• Comprehensive benefits package (including Health, Dental, Vision, 401K, Disability and Life Insurance)
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment

Please send your resume to resume@us.digi-group.com

Regional Sales Manager - Pacific Northwest

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Regional Sales Manager to join our team.

Position Overview

The Inventory Control Coordinator is responsible for overseeing and maintaining accurate inventory records across warehouses or storage locations. This role ensures efficient inventory flow, accuracy of stock levels, and resolution of discrepancies. The coordinator will collaborate with warehouse staff, procurement, and other departments to maintain optimal inventory levels and support operational efficiency.

As a Regional Sales Manager, you will be responsible for addressable market penetration, sales plan development, and sales execution driving business growth in a multi-state region. We believe in promoting our product value and definable benefits to our customers. The ideal candidate will have a strong background in direct sales, dealer channel sales, and retail grocery/ food production industry knowledge to include experience with high precision machinery and film/ label products. This includes candidates that are self-starters, ambitious with proven ability to close sales.

Core responsibility is achieving monthly, quarterly, and annual sales plans.

This role is an exceptional opportunity for a proven and driven sales professional to be part of a team with a company achieving record growth and innovation.

Key Responsibilities

• Engage and sell into all target markets to include regional supermarkets, grocery stores, commissaries, meat/ vegetable/ fruit production facilities, and other retailers requiring weighing, pricing, wrapping, and label technology.
• In collaboration with business leadership, develop sales strategy with actionable sales plan for direct and dealer channel sales.
• Includes prospecting for new accounts and gaining business share with existing customers.
• Assist in preparation for annual addressable market assessment to allow creation of annual budget for region of responsibility.
• Assess the competitive landscape.
• Represent DIGI America with professionalism and integrity to further develop customer relationships, along with creating industry and market awareness for our leading technology and products.
• Through market research, referrals, and prospecting; create viable leads to convert to opportunities resulting in sales growth.
• Continue to develop and demonstrate retail grocery, industrial food industry, and related industries knowledge as well as potential business opportunities within the region.
• Using available technology to support and create new accounts via events, trade shows, client meetings, letters, emails, networking, direct meetings, to include other DIGI America tools such as Salesforce CRM, video conferencing and other new selling technologies.
• Maximize sales productivity through consistent use of defined sales processes.
• Provide accurate sales forecasting, tracking, and reporting.
• Demonstrate knowledge for all DIGI products, their purposes, applications, to include questioning and listening skills for customer needs to determine benefits, feasibility, and practicality for DIGI product usage.
• Report timely and accurately to sales leadership to ensure goals are set and achieved with real time knowledge of opportunities and sales potential.
• Focus on customer delight by expediting the resolution of customer problems and complaints.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation.
• Preferred bachelor’s degrees in business administration, marketing, and engineering.
• 6-8 years of progressive B2B sales experience through direct sales, distribution/dealer reseller network with proven track record for sales growth.
• Required strong communications, organization, prospecting, presentation, negotiation, and selling skills.
• Must be open, positive mind set, and a team player.
• Self-starter with track record of top performance.
• Excellent people skills to build relationships.
• Must reside in any of the following states – WA, OR
• Knowledge of MS Office, Salesforce, or other CRM.

Travel

• Travel is required, with expected travel up to 50% - 75% rate.
• Includes monthly automotive allowance.

Please send your resume to resume@us.digi-group.com

Territory Sales Representative - Mid-Atlantic

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Territory Sales Representative - Mid-Atlantic to join our team.

Territory: Assigned sub-region within Virginia, District of Columbia, South Carolina, North Carolina, Tennessee, Alabama, and West Virginia

Position Overview

The Territory Sales Representative (TSR) is responsible for prospecting, promoting, and expanding DIGI’s customer and dealer accounts within an assigned portion of the Mid-Atlantic region. This role focuses on driving sales of retail food equipment, including digital food industry scales, automated wrapping systems, zero-waste solutions, and consumable film/labels.

The TSR will actively pursue new business opportunities, support existing dealer and customer relationships, and deliver revenue growth by executing DIGI’s sales strategies. Success in this role requires a motivated self-starter with strong communication, presentation, and problem-solving skills who thrives in a field-based sales environment.

Key Responsibilities

Sales & Market Development

• Prospect and generate new business through cold calling, lead generation, and territory penetration.
• Present, demo, and sell DIGI’s full portfolio of products and services to customers, prospects, and dealer/distributor partners.
• Develop ROI-based solutions tailored to customer needs through active engagement and consultative selling.
• Prepare accurate and timely quotations after identifying customer requirements.
• Build action plans and execute sales strategies to achieve and exceed monthly, quarterly, and annual revenue goals.

Customer & Dealer Engagement

• Travel within assigned territory (50%–75%) to meet with customers, dealers, and distributors.
• Maintain and strengthen existing dealer and customer relationships through regular visits, support, and joint sales activities.
• Collaborate with the Regional Sales Manager and sales team to overcome objections and drive deal closure.
• Coordinate equipment delivery and installation with Product Support and Service teams.
• Resolve customer concerns promptly, ensuring satisfaction and long-term loyalty.

Reporting & Brand Development

• Provide weekly sales reports and maintain updated records of territory activities and pipeline progress.
• Analyze addressable and adjacent target markets for trends, competitor activity, and growth potential.
• Share customer feedback with management, including product usage, needs, and competitor intelligence.
• Contribute to brand visibility through case studies, social media initiatives, and success stories.
• Manage company expense allowance responsibly to maximize sales effectiveness and efficiency.

Qualifications

• Valid Driver’s License with a safe driving record and reliable transportation.
• Bachelor’s degree in Business, Sales, or related field (preferred).
• 2–3 years of progressive sales experience, preferably selling through distribution or reseller networks, with a track record of sales growth.
• Strong communication, organizational, presentation, negotiation, and consultative selling skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must reside in Virginia.

Travel

• Territory travel required: 50% – 75%.

Please send your resume to resume@us.digi-group.com

Regional Sales Manager - Mid-Atlantic

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Regional Sales Manager - Mid-Atlantic to join our team.

Territory: Virginia, District of Columbia, South Carolina, North Carolina, Tennessee, Alabama, and West Virginia

Position Overview

The Regional Sales Manager (RSM) is responsible for driving revenue growth across the Mid-Atlantic territory by developing new business, strengthening relationships with key accounts, and cultivating a high-performance dealer and partner network. This role serves as the strategic liaison between customers and internal teams, ensuring that client needs are understood, addressed, and consistently exceeded.

The RSM will lead regional sales planning, execution, and reporting, while actively identifying growth opportunities and mitigating risks. This role requires a results-driven sales professional with a strong understanding of regional market dynamics, excellent communication skills, and the ability to balance strategic development with tactical execution.

Key Responsibilities

Sales Strategy & Planning

• Develop and implement regional sales plans and quotas aligned with corporate objectives.
• Analyze regional market trends to identify growth opportunities and competitive threats.
• Prepare and manage the annual sales budget for the assigned region monthly.
• Maintain and update rolling month sales forecasts, ensuring timely accuracy.

Business Development

• Generate new business by developing direct customers and maintaining strong relationships with key accounts, end-users, and strategic partners.
• Cultivate a high-performing network of Sales and Service Dealers.
• Actively prospect new markets, segments, and opportunities to expand regional presence.
• Suggest and position new products, services, and innovative sales techniques to strengthen customer satisfaction and market penetration.

Customer & Partner Engagement

• Serve as the primary liaison between direct customers, dealers, and internal teams to ensure seamless communication and execution.
• Address client challenges promptly and recommend practical solutions.
• Participate in strategic decisions regarding territory expansion, dealer coverage, and service enhancements.
• Collaborate with internal stakeholders (Marketing, Product, Operations, and Finance) to support customer success.

Performance & Reporting

• Monitor and report on regional sales performance, including pipeline development, conversion rates, and territory KPIs.
• Prepare and submit weekly and monthly sales activity reports.
• Track dealer and account performance to ensure alignment with company standards.
• Assist the Accounting Team in the collection of past-due accounts receivable for assigned accounts.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or related field (preferred).
• 5+ years of progressive sales experience, with at least 2 years in a regional or territory management role.
• Proven record of exceeding sales targets in a B2B or technology-driven environment
• Strong ability to develop, negotiate, and close new business opportunities.
• Experience managing dealer/distributor relationships.
• Excellent organizational, communication, and negotiation skills.
• Ability to travel within the assigned region up to 75%.

Desired Attributes

• Strategic thinker with the ability to translate plans into measurable results.
• Entrepreneurial mindset with a passion for building and growing business.
• Self-motivated, resilient, and adaptable in a fast-paced environment.
• Collaborative leader who thrives in cross-functional teamwork.

Please send your resume to resume@us.digi-group.com

Strategic Accounts Sales Manager

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Strategic Accounts Sales Manager to join our team.

Position Overview

A Strategic Accounts Sales Manager is a sales professional who is accountable for developing and attracting new accounts to grow business performance. Through networking with key customers to identify and address specific needs. Including, act as the liaison between customers and internal teams ensuring clients’ requirements are met. Achieve monthly, quarterly, and annual sales plans.

Key Responsibilities

• Develops and solicits new accounts to grow DIGI America, Inc. business, specifically in the region assigned.
• Target accounts would be national or large regional supermarkets, grocery stores, convenience stores and other retailers utilizing fresh department scales and wrappers.
• Prepare and review the annual budget for the area of responsibility.
• Represent DIGI America with professionalism and integrity always to create customer loyalty, to extend industry awareness of DIGI America, Inc., and to extend national level brand recognition and support.
• Create and set effective goals, develop business strategies and possess the knowledge and drive to achieve all company and individual goals.
• Develop own leads as well as leads provided from within the company and from outside sources.
• Demonstrate supermarket and related industries knowledge as well as all potential business opportunities within the region.
• Demonstrate knowledge about all DIGI products, their purposes, applications and must possess the ability to determine feasibility and practicality of customer requests and modifications.
• Must develop new accounts via events, trade shows, open houses, client meetings, letters, emails, networking, face-to-face meetings, and other DIGI America, Inc. and tools such as, but not limited to video conferencing and other new technologies as they emerge.
• Majority of this time will be spent outside DIGI America, Inc.’s office/home office and in face-to-face environment and will require over 50% of the time traveling to existing customer meetings, installations, potential customer meetings and exploring new sales leads and opportunities.
• Report effectively and timely to the Senior National Account Sales Manager to ensure goals are set and achieved, and management has real time knowledge of opportunities and sales potential.
• Work in various capacities and environments as support to DIGI America, Inc. customers and DIGI America, Inc.’s internal/external activities. This includes travel and may include long work hours and some weekend activities.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation
• Preferred Business Degree
• 5-7 years of progressive sales experience selling through direct sales, distribution/reseller network with proven track record for sales growth
• Must reside in any of the 48 contiguous state, within 45 minutes from major airport hub
• Required strong communications, organization, presentation, negotiation, and selling skills.
• Knowledge of MS Office.

Travel

• Travel is required, with the possibility of up to 50% - 75% travel required.

Please send your resume to resume@us.digi-group.com

Field Service Technician - Cincinnati

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Field Service Technician - Cincinnati to join our team.

Position Overview

At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Key Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
• Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Perform installation of equipment
• Maintain all documentation as required
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred.
• Prior experience in field service preferred.
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Sales Operation Manager

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager to join our team.

Position Overview

The Sales Operation Manager plays a key role in driving sales efficiency, process improvement, and business intelligence within the organization. This role is responsible for supporting the sales team by managing Salesforce reporting and processes, analyzing data to provide actionable insights, and ensuring the smooth execution of sales operations. The ideal candidate will be highly analytical, detail-oriented, and proactive in supporting both leadership and frontline sales teams.

Key Responsibilities

Salesforce CRM Leadership & Training

• Lead the administration and management of Salesforce CRM, including data accuracy, security protocols, territory/account assignments, and process optimization.
• Develop, maintain, and optimize Salesforce reports, dashboards, and account management processes.
• Create training programs, usage guides, and best practices to ensure adoption and consistent use of Salesforce across all sales personnel.
• Generate and monitor reports on CRM usage, accuracy, and completeness to drive accountability.
• Coordinate with leadership to align Salesforce needs, requests, and system enhancements.
• Serve as the primary point of contact for sales in managing and supporting the quotation process, including maintaining the functionality of modern, accurate quotation templates and driving adoption among sales personnel.

Reporting & Analytics

• Publish and distribute weekly standardized sales reports and Salesforce data updates, along with updates to custom reporting tools.
• Publish and validate custom reports on sales trends, percentage of plan, forecast assessments, and 30/60/90-day pipelines as requested.
• Deliver weekly, monthly revenue projections by region/territory/personnel, including current and backlog shipments.
• Provide monthly analysis/reports on sales orders vs. revenue vs. backlog, segmented by region, territory, and sales personnel.
• Create ad hoc reports for Sales, Marketing, and Product Management teams.
• Create and present sales forecasts, pipeline reports, and performance metrics to management.
• Identify new sales opportunities and customer segments through data-driven insights.

Pricing & Competitive Support

• Maintain integrity and accuracy of all DIGI pricing (internal and external “dealer” pricing).
• Maintain accurate digital pricing databases and published price lists.
• Partner with marketing teams to support promotional campaigns and analyze ROI.
• Assist with price discount requests by performing margin calculations and profitability assessments.
• Conduct competitive analysis of DIGI pricing versus competitors.
• Support the maintenance of portals for all pricing information.

Consumables, National Accounts & Tier II

• Partner with sales personnel on unique or complex consumable price quotations.
• Support National Accounts and Tier II teams in pursuing new account opportunities and large-scale projects.

Cross-Functional Collaboration

• Collaborate with cross-functional teams (Product Management, Marketing, Finance, Service, Operations) to align processes with organizational objectives.
• Initiate and manage Standard Operating Procedures (SOPs) for new product rollouts, pricing updates, warranty tracking, Terms & Conditions (TOC), and other legal documentation.
• Work with DIGI operations team to align inventory planning with sales forecasts and revenue projections.

Qualifications

• Bachelor’s degree in Business, Finance, Analytics, or related field (preferred).
• Minimum of 3+ years of experience in Sales Operations, Business Analysis, or a related field.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets.
• Extensive knowledge of Salesforce, including reporting, dashboards, and CRM management.
• Familiarity with relational databases and sales software tools.Familiarity with relational databases and sales software tools.
• Advanced proficiency in Microsoft Office (Excel, Access, PowerPoint, Word).
• Strong communication and written skills with the ability to train and support diverse sales teams.
• Proven ability to multitask and manage multiple priorities in a fast-paced environment.
• Experience collaborating across departments and presenting insights to management.

Benefits

• Competitive salary
• Comprehensive benefits package (including Health, Dental, Vision, Disability and Life Insurance)
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment

Please send your resume to resume@us.digi-group.com